Reproduce the issue you are trying to debug.Uncheck "Capture packets in promiscuous mode" and "Enable MAC name resolution".Click "Options" button for the interface you wish to do the capture on.
In Wireshark, click on the Capture Icon.Note: If the operating system includes User Access Control (UAC), right click on Wireshark's shortcut or executable file and choose "Run as administrator". Install and run Wireshark on the Symantec Endpoint Encryption server or the client computer to be used debugging issue. During its installation, ensure that WinPcap is also installed.Please contact your network administrator for assistance as necessary. Symantec Technical Support is unable to therefore assist the customer in configuring Wireshark or understanding its packet trace. These instructions are provided as a courtesy for Symantec customers wishing to use this tool in conjunction with troubleshooting issues with Symantec products. Note: This article describes how to capture a network packet trace using the free third party software "Wireshark" from Riverbed Technology on the web site.
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